The following products are not eligible for return: electronic software downloads, subscriptions to the Software-Up-To-Date program, Apple Store Gift Cards, and any Apple Developer Connection products. Products can be returned only in the country or region in which they were originally purchased. In that unlikely event, we invite you to review the following terms related to returning a product.įor any undamaged product, simply return it with its included accessories and packaging along with the original receipt within 15 days of the date you receive the product, and we’ll exchange it or offer a refund based upon the original payment method. We understand, however, that sometimes a product may not be what you expected it to be. That’s because we go out of our way to ensure that they’re designed and built to be just what you need. We fundamentally believe you will be thrilled with the products you purchase from the Apple Store. You can visit online Order Status to view your most up-to-date return and refund information. Items ordered on the Apple Online Store that arrived damaged or are incorrect can be returned to any Apple Store in the same country, or by contacting Customer Service. Personalised items and custom-configured Macs may not be eligible for exchange at an Apple Store. It's a good idea to check in-stock availability by calling the Apple Store, or by viewing the product on the Apple Online Store to see if the item is available for pickup nearby. Item exchanges are subject to in-store product availability. If you purchased your item from an Apple Store, you can return it to any Apple Store in the same country for an exchange. Products purchased from the Apple Online Store using an Apple Store Gift Card will be refunded to you as an Apple Store Gift Card by email. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item. The way your refund is processed depends on your original payment method: If you cancelled a pickup item, and you were billed for it, we initiate your refund immediately after you submit your cancellation request. Once we receive your item, a refund is initiated immediately. If you're having trouble with a non-Apple product outside of Apple's 15 day return policy, please contact the manufacturer directly. If AppleCare Technical Support cannot resolve your issue, contact Apple Store Customer Service at 1-80 for a return. If you're having trouble with your new Apple product, please visit online Product Support or contact AppleCare Technical Support before attempting a return. to 8:00 p.m., or Saturday - Sunday from 7:00 a.m. If you do not have an Apple ID, or the item you've received is incorrect or damaged, contact Apple Store Customer Service at 1-80.Īpple Store Customer Service representatives are available Monday - Friday from 5:00 a.m. Note: If you are returning an iPhone, refer to the iPhone Help page for details. Once we receive the item(s), we will issue a refund and send you a Return Receipt confirmation email. We recommend using the original packaging if you are returning a computer. If you have multiple items to return, you may pack them in a single box with the packing slip. Affix the address label to the outside of your return box. Once you have verified your return details, click the Print Now button to print your address label and packing slip. Next, verify the return item(s) and the return address on your address label. On the next page, select the item(s) you would like to return and click the Continue button. Locate the item you want to return and click the Return Items link. To return your item(s) to Apple, sign in to online Order Status (Opens in a new window) with your Apple ID and password.Īfter you sign in, click the Edit Orders button to view your most recent order. However, software that contains a printed software licence may not be returned if the seal or sticker on the software media packaging is broken. 
* You may return software after rejecting the licensing terms, provided the software is not installed on a computer. Apple Developer products (membership, technical support incidents, WWDC tickets).
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Apple Gift Packaging (origami style gift box with ribbon and greeting card).Software Up-to-Date Program Products (software upgrades).For eligible iPhone, Mac, iPad, Apple Watch and third-party products, you have up to 15 calendar days from the time you receive your item(s) to initiate a return. If you are dissatisfied with an item, you can request a return through Order Status. You need to bring a government-issued photo ID and confirmation of the web order number with your items. You can return your items to an Apple Retail Store within 15 calendar days of receiving your order.
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